Returns & Refunds

We have a 14-day return policy, which means you can request a return within 14 days of receiving your order. Zulfa London accepts unwashed, unworn and undamaged garments, with tags attached, for a refund within 10 business days of approving the refund. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase with your order number.

To request a return, use our returns portal. We aim to review all return requests within 2 working days. If your return request is approved, you will receive the return address and shipping instructions. We will aim to inspect the item within 2 working days of receiving the item.

 

Return postage costs vary. If you would like us to arrange a prepaid return label, we’ll confirm the cost with you before purchasing it and deduct the agreed amount from your refund. Alternatively, you can purchase your own tracked return postage, in which case we won’t deduct a return postage fee from your refund.

 

Damages and issues
Please inspect your order upon receipt and contact us via email sales@zulfalondon.com immediately if the item is defective, damaged or if you have been sent a wrong item, so that we can evaluate the issue and resolve as quickly as possible.

 

Exchanges

Please send us an email if you'd like to exchange an item, email us on sales@zulfalondon.com

 

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be refunded to your original payment method within 10 business days of your refund being approved. Refunds will be approved as long as the item is in a saleable condition. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your refund and you are yet to receive your refund, please contact us at sales@zulfalondon.com.